Privacy Policy for SimpleAnswering.com

Last Updated: March 8, 2026

SimpleAnswering.com ("we," "our," or "us") operates the SimpleAnswering.com application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

This Privacy Policy applies to: (1) business users who create accounts on our platform, and (2) individuals who call businesses using our AI-powered answering service ("Callers").

1. Information We Collect

A. Information from Business Users

When you create an account on our Service, we collect:

• Email address
• First name and last name
• Business name and information you provide
• Payment information (processed by our payment provider)

B. Information from Third-Party Social Media Services

We allow you to create an account and log in through:

• Google - We collect your name, email address, and profile picture.

C. Information from Callers

When you call a business that uses our Service, we collect:

• Phone number - Your caller ID/phone number is captured automatically
• Voice recordings - Calls are recorded for quality assurance and to provide transcripts to the business
• Transcripts - We generate text transcripts from call recordings
• Call metadata - Date, time, duration, and other technical information about the call
• Information you provide - Any information you share during the call (name, contact details, reason for calling, etc.)

D. SMS/Text Message Information

If you opt in to receive SMS notifications, we collect:

• Mobile phone number — The phone number you provide for receiving text message notifications
• SMS preferences — Your notification preferences and opt-in/opt-out status
• Message delivery data — Delivery status and timestamps for messages sent to you

Your phone number is used solely for sending you service-related notifications such as call alerts, account updates, and trial reminders. We do not share your phone number with third parties for marketing purposes. Message frequency varies based on your account activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

2. How We Use Your Information

A. For Business Users

• To provide and maintain our Service: Including creating your account, managing your AI assistant, and processing calls
• To contact you: Regarding updates, security notices, or informative communications, including via SMS/text messages if you have opted in
• To process payments: For subscription and usage billing
• To improve our Service: Analyzing usage patterns to enhance features

B. For Caller Information

• To provide answering services: Processing your call and responding to your inquiries via our AI assistant
• To generate transcripts and summaries: Creating records of conversations for the business you called
• To enable business follow-up: Allowing businesses to review calls and contact you if needed
• To improve our AI: Analyzing call patterns to improve service quality (in anonymized/aggregated form)

3. Data Retention

We retain different types of data for different periods:

• Business account data: Retained until you delete your account
• Call recordings: Retained for 90 days, then automatically deleted
• Call transcripts: Retained for 90 days, then automatically deleted
• Call metadata and summaries: Retained for 1 year for business analytics
• Lead information: Retained until the business deletes it or closes their account

Business users may delete call records at any time through their dashboard. We may retain certain data longer if required by law.

4. Third-Party Service Providers

We use the following third-party services to provide our Service:

• Telnyx - Telephony services and call recording infrastructure
• Google Cloud - AI voice processing and transcription
• Cloudflare - Hosting, data storage, and security
• Stripe - Payment processing
• Resend - Email delivery

These providers process data on our behalf and are contractually obligated to protect your information.

5. Disclosure of Your Data

We may share your information in the following circumstances:

• With businesses you call: Caller information is shared with the business whose phone line you called
• With service providers: As described above, to operate our Service
• For legal compliance: If required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Security of Your Data

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), secure cloud infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

A. For Business Users

• Access and update your account information at any time
• Delete your account and associated data
• Export your data upon request
• Opt out of SMS notifications at any time by replying STOP to any message, or by updating your notification preferences in your dashboard

B. For Callers

• Request information about what data we have collected about you
• Request deletion of your call records
• Opt out of recording by ending the call after hearing the disclosure

C. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

9. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• By email: hello@simpleanswering.com
• Via our contact form