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You Can't Be Two Places at Once
Running an IT business means your hands are full. You're on-site with clients, troubleshooting servers, or finally catching up on that migration project. Meanwhile, your phone keeps buzzing. Some calls are emergencies. Some are new business. And some are routine questions that can wait. But when you can't answer, they all feel ignored. Missed calls mean frustrated clients and lost opportunities.
You're on-site fixing a server when three other clients call
Your hands are full, your phone is in your pocket, and you can't stop what you're doing. Those callers hear voicemail. One has a printing issue that could wait. One is a new business asking about managed services. One has their whole office down. You won't know which is which until hours later when you finally check messages. By then, the new lead already called someone else.
A client calls at 11 PM because they're locked out
They're panicked and don't know if it's a hack or just a password problem. Your phone is on silent because you need sleep. They leave a frantic voicemail, then spend the night worried. By morning, they've told their business partner maybe it's time to find an IT company that answers the phone. That seed of doubt sticks around.
A growing company wants to talk managed services
They found your website and liked what they saw. They call ready to learn more. You're deep in a network configuration and can't break away. They leave a message, but they're also calling two other companies. The first one who calls back wins the meeting. If that's not you, that's a client you never got to pitch.
Your 24/7 Help Desk
Knows What's Urgent
Your receptionist asks the questions you would ask. Is the whole office down or just one computer? Can they work or are they stuck? How many people are affected? Real emergencies get escalated to you right away with all the details. Routine stuff gets documented for when you have time. You stop dropping everything for issues that could wait.
Answers While You Sleep
IT problems happen at the worst times. Saturday night. Holiday weekends. The middle of your kid's soccer game. Your receptionist is there for every call, so your clients always reach someone who cares. They feel supported even when you're not available. You wake up to organized summaries instead of panicked voicemails.
Gets the Details Right
No more calling clients back just to ask what the error message said. Your receptionist captures everything: what went wrong, what they already tried, which computer or system is affected, and how to reach them. When you're ready to help, you have what you need to actually solve the problem.
Catches New Business
When potential clients call, your receptionist learns about their company, what IT headaches they're dealing with, and what they're looking for in a provider. You get warm leads with real context, not just a name and number. Follow up when you're ready with the information you need to have a real conversation.
See How It Works
A simple dashboard built for busy it services. No tech skills required.
See every support call summarized in one place. Know who called, what they needed, and how urgent it is without listening to a single voicemail.
Urgent issues get flagged automatically. Server down calls and security concerns rise to the top so you handle the critical stuff first.
Client contact info captured and organized. No more hunting through voicemails or scribbled notes to find who called about what.
How It Helps Your Business
Real scenarios where our AI receptionist saves you time and money
Server Down Calls
When a client's server goes down, they need to know someone heard them. Your receptionist gets the details, confirms it's urgent, and alerts you immediately with everything you need: what happened, how bad it is, and who to call back. You can be on the phone with them in minutes even if you're in the middle of another job.
Everyday Support Requests
Most support calls aren't emergencies. Printers not working. Email acting weird. Someone needs a password reset. Your receptionist documents these requests thoroughly so your team can work through them efficiently. Clients feel heard, and you start each day with an organized list instead of a mess of voicemails.
Security Scares
When a client thinks they clicked something bad or sees a scary popup, they need reassurance fast. Your receptionist stays calm, gathers the important details, and gets your security alerts to the right person immediately. The client feels like help is on the way while you get the heads-up to take action.
New Client Inquiries
Growing companies looking for IT help are shopping around. Your receptionist makes a great first impression and gathers useful information: how big they are, what problems they're having, and what they want from their IT provider. You get qualified leads ready for follow-up instead of missed opportunities.
Frequently Asked Questions
Everything you need to know about our AI receptionist
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