For Towing
Answering Service for Towing Companies
An AI receptionist answers your business phone, takes down the location and the vehicle, and texts you the job.
100% free. No sign up or credit card required.
Hear it answer a towing call
Click the button to start a conversation with a receptionist trained for Metro Atlanta Towing & Recovery in Atlanta. Pretend you are a customer and see how it handles whatever you ask.
Metro Atlanta Towing & Recovery
Atlanta, GA · Emergency Towing, Roadside Assistance, Accident Recovery
- Answers with the business name.
- Asks what is wrong, where, and how soon they need help.
- Knows the hours and the service area.
- Texts the owner when the call ends.
It works in your browser, and you do not need to sign up.
Try saying
What it does on a towing call
These are the calls towing companies get every week. The receptionist only uses the information in your agent profile, so it never guesses.
The caller asks
“My car broke down on the interstate.”
What the receptionist does
It takes the caller’s name, number, exact location, and the vehicle make, model, and color, then texts you the details right away.
The caller asks
“How much is a tow across town?”
What the receptionist does
It only quotes prices you add to your agent profile. If you add a hook-up fee or a per-mile rate, it gives those. Otherwise it says you will call back with a price.
The caller asks
“Do you come out to Georgetown?”
What the receptionist does
It checks the service area in your profile. If Georgetown is not on it, it tells the caller.
The caller asks
“Can you pick up my car tomorrow morning?”
What the receptionist does
It takes the caller’s name, number, the vehicle, and where it is, then tells them you will call back to set a time. You get a text and a task.
The caller asks
“Can I talk to a real person?”
What the receptionist does
It offers a callback or takes a message. If you turn on call transfer, it sends the call straight to your phone.
The caller asks
A robocall about your Google listing.
What the receptionist does
It hangs up, and you do not get a text.
Say any of these to the demo receptionist and hear how it responds.
What you get
It answers every call, day and night.
It texts you the job details as soon as the call ends.
It answers many calls at the same time.
A recording and a summary are ready after each call.
It remembers repeat callers.
It keeps a list of people to call back.
This is your call list.
How it works
1Paste your website
The receptionist reads your site and learns your services, hours, and service area.
2Check what it learned
Fix anything that is wrong and add the details you want it to know, like prices.
3Forward your number
Send your calls to the receptionist. You get a text after each one.
What a towing answering service does for your business
People who call a towing company are stuck. Their car died on the highway, they slid into a ditch, or they locked the keys in the car at a gas station. They are often standing on a shoulder in the dark. If the call goes to voicemail, they hang up and call the next tow company on the list. The first company that picks up gets the job.
SimpleAnswering answers that call for you. It picks up on the first ring, gives your business name, and asks what happened. It collects the caller’s name, phone number, and exact location, including the highway, direction, and nearest exit, and it notes the vehicle make, model, and color. When the call ends, you get a text and an email with everything the caller said.
Every call is recorded and saved to your dashboard, along with a written transcript and a short summary. This matters when a caller said they were northbound near exit 240 and your driver cannot find them. You can read exactly what was said. It also helps when a property manager gave authorization to tow and you need to confirm it later.
Towing calls come in waves. An ice storm hits, and slide-offs and dead batteries fill the phone lines all night. A pileup on the interstate brings a dozen calls in an hour. One dispatcher can only take one call at a time, but SimpleAnswering answers every call at once. No caller hears a busy signal, and no caller goes to voicemail.
After each call, the system creates a task with what needs to happen next. A property manager who wants a car removed from a lot shows up on your list next to a driver stranded on the highway. Repeat callers are matched to their past calls, so you see a body shop’s earlier requests before you dial. You decide who to call back first.
The receptionist only uses the information in your business profile. It knows your services, your hours, and your service area. It quotes prices only when you add them. If a caller asks something it cannot answer, it takes a message and lets you decide. Setup takes a few minutes: paste your website, check what it learned, and forward your number.
See how an after-hours answering service handles calls that come in at night or on the weekend.
I run two trucks and I am the dispatcher, the driver, and the office. I was missing calls every night because I cannot answer when I am hooking up a car on the shoulder. Now every call gets picked up and I get a text with the location before I am even done with the current job. I added eight extra tows last month just from calls I used to miss.
Rick M.
Owner, Ironclad Towing · Phoenix, AZ
Questions towing companies ask
- Is an AI answering service better than a live dispatcher for a towing company?
- A live dispatcher can only take one call at a time. During an ice storm or a Friday night rush, callers two through ten go to hold or voicemail. Your AI receptionist handles unlimited simultaneous calls with no hold times and no overtime. It captures detailed location and vehicle information from every caller and never calls in sick. It works best alongside your existing team or as a complete phone solution for smaller operations.
- What happens when a stranded motorist calls from the highway at 2 AM?
- Your receptionist answers instantly, asks for the highway name, mile marker or exit number, direction of travel, and nearby landmarks. It captures the vehicle make, model, color, and what happened. You get a text within seconds with everything your driver needs to find them. Your competitor's phone is still ringing to voicemail.
- Can a towing answering service get accurate locations and dispatch information?
- Yes. It asks for highway name, mile marker or exit number, direction of travel, cross streets, and visible landmarks. For parking lots, it gets the business name and where in the lot the vehicle is parked. For residential calls, it collects the full street address. Your driver shows up at the right spot the first time, which saves fuel and time.
- Does the answering service for towing companies work after hours, weekends, and holidays?
- Every call is answered 24/7/365, including nights, weekends, and every holiday. Breakdowns and accidents do not follow business hours. The first tow company to answer the phone gets the job, and your AI receptionist makes sure that company is yours — whether it is 3 AM on Christmas or noon on a Tuesday.
- How long does it take to set up an answering service for my towing company?
- Under two minutes. Paste your website URL and the AI learns your service area, hours, vehicle types you handle, and specialties like heavy-duty towing or roadside assistance. You can customize the questions it asks callers and add dispatch instructions before going live. No phone system changes or contracts required.
- Will my customers know they are talking to an AI receptionist?
- The voice sounds natural and professional, not robotic. It asks relevant follow-up questions about their location and situation, handles interruptions gracefully, and adapts to each conversation. Most callers are stressed and stranded — they appreciate that someone answered the phone immediately and collected the right information.
Hear it answer a towing call
100% free. No sign up or credit card required.
AI Receptionist for Related Industries
Only need coverage for nights and weekends? See our after hours answering service.