Your Practice Stays Open Even When You Can't
When a pet parent's beloved companion is sick or hurt, the last thing they should hear is voicemail.
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You Became a Vet to Help Animals, Not to Be Chained to the Phone
You know the feeling. You're elbow-deep in a surgery, and the phone is ringing off the hook. Your tech is trying to juggle checkouts, anxious clients in the waiting room, and that persistent caller who's called three times already. Or worse, it's 11 PM and you're finally sitting down to dinner when your phone buzzes with a voicemail from a panicked pet parent whose dog just ate an entire chocolate cake. By the time you call back, they've already rushed to the emergency clinic across town. Every missed call is a worried family who needed you and couldn't reach you. Every voicemail is a potential emergency you didn't know about in time. And every pet parent who hears your answering machine when their fur baby is in trouble? They remember. They remember that someone else picked up.
You're in the middle of a surgery with your tech assisting
A frantic pet owner calls because their dog ate chocolate. They get voicemail, their panic intensifies, and they race to the emergency vet across town. They spend hundreds of dollars more and feel abandoned by you, even though you would have helped if you'd only known.
It's midnight and a cat hasn't eaten in two days
The owner has no idea if this is wait-until-morning serious or rush-to-the-ER serious. They call three vet clinics before someone actually talks to them and helps them figure it out. That practice becomes their new vet. Not you.
New puppy parents calling about their first vaccines
They're excited, they've chosen you, and they're ready to become loyal clients for the next fifteen years. But your receptionist is handling a difficult checkout and the phone rings to voicemail. They call the clinic down the street who picks up on the second ring.
A regular client's senior dog is declining over the weekend
They want guidance from someone who knows their pet, but all they get is your outgoing message. By Monday, they've already made end-of-life decisions with help from an emergency vet who didn't know their dog's whole story.
Like Having Your Best Receptionist Work Every Shift
Every Worried Pet Parent Gets a Warm Welcome
When someone calls panicking about their cat or crying because their dog was hit by a car, they don't need a phone tree. They need a calm, caring voice. Your receptionist responds with genuine empathy, acknowledges their fear, and gathers the information you need to help. Pet parents feel heard and reassured from the moment they call.
Real Emergencies Get to You Immediately
Not every urgent call is a true emergency, but the real ones can't wait. Your receptionist knows which questions to ask: Is Bella breathing? Did Max get into the rat poison or just the trash? How long ago did this happen? When something is truly serious, you get notified within seconds, with all the details you need to act fast.
Appointment Requests Ready When You Are
Whether it's a wellness check, vaccine boosters, or a sick pet visit, your receptionist captures everything: pet name, species, symptoms, owner contact info, and when they're available. Your team gets a complete picture and can call back ready to confirm. No phone tag, no missing information, no lost opportunities.
True 24/7 Coverage Without the Burnout
Pet emergencies don't respect office hours. A worried owner at 3 AM deserves the same compassionate response as one calling at 3 PM. Your receptionist is always there, always patient, always helpful. You can finally have dinner without your phone on the table or sleep through the night knowing emergencies will still reach you.
See How It Works
A simple dashboard built for busy veterinarians. No tech skills required.
See every call at a glance. Each one summarized so you know exactly what happened without listening to recordings.
Emergency calls flagged immediately. Routine appointments organized. You decide what needs your attention first.
Every pet parent's info captured automatically. See their pets, history, and call back with one tap.
How It Helps Your Business
Real scenarios where our AI receptionist saves you time and money
After-Hours Emergency Triage
When a pet parent calls at midnight because their dog is vomiting blood, your receptionist stays calm, asks the right questions, and gets you the information immediately. You can call them back with guidance or direct them to emergency care. No more missed emergencies because you were asleep.
New Puppy and Kitten Families
Those first-time pet parents with a million questions about vaccines and deworming? They're calling multiple clinics to see who seems friendliest. When your receptionist answers warmly, explains your approach, and schedules their first visit, you've just earned a client for the next decade.
Sick Pet Appointments
When someone's cat stops eating or their dog develops a limp, they want to be seen soon. Your receptionist captures all the symptoms, how long it's been going on, and how worried they are. Your team can prioritize appropriately and get that pet on your schedule fast.
Seamless New Client Intake
First impressions last forever in veterinary medicine. When a new pet parent chooses your clinic, your receptionist makes them feel welcome immediately. By the time your team follows up, you already know the pet's name, breed, age, and any health concerns. They're impressed before they even walk through your door.
Frequently Asked Questions
Everything you need to know about our AI receptionist
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