Your Clients Deserve to Be Heard, Even When You're in Session
You became a therapist to help people, not to play phone tag between sessions.
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The Impossible Choice: Answer the Phone or Stay Present with Your Client
As a therapist, you face a unique challenge that most businesses never experience. You can't step out of session to take a call. You can't put a client on hold during a breakthrough moment. And the nature of your calls is deeply sensitive, people reaching out when they're vulnerable, sometimes for the very first time. Every missed call could be someone who finally found the courage to ask for help, only to hear your voicemail and lose their nerve to try again.
You're in session when someone calls seeking help for the first time
They've been thinking about calling for weeks. They finally dialed your number. And they get a voicemail. That moment of courage passes, and many never call back.
Your entire day is booked back-to-back with clients
By the time you finish at 6 PM, you have a handful of voicemails to return. But it's now evening, the callers aren't available, and the momentum is lost. Some have already called another practice.
A potential client calls on a weekend when they're finally ready to get help
Monday feels like an eternity away when someone is struggling. Your voicemail message can't provide the human connection they need in that moment.
A Compassionate First Response for Every Caller
Every Caller Feels Welcomed and Heard
When someone calls your practice, they're often nervous or uncertain. Your answering service responds with genuine warmth, acknowledging that reaching out takes courage. Callers immediately feel they've made the right choice, whether they're a new client or someone you've been working with for years.
The Discretion Your Practice Requires
Therapy calls are different from other business calls. Your answering service understands this completely. It gathers the information you need without asking inappropriate questions or making callers uncomfortable. Every conversation respects the sensitive nature of mental health care.
Complete Information, Ready When You Are
Between sessions or at the end of your day, you'll have everything you need: the caller's name, contact information, their availability, and what kind of support they're looking for. No more deciphering scratchy voicemails or missing important details.
Know Immediately When It Matters Most
Some calls need your attention right away. When a caller expresses significant distress or urgency, you'll receive an immediate notification. You stay informed about situations that matter, even when you can't answer the phone yourself.
See How It Works
A simple dashboard built for busy therapists & counselors. No tech skills required.
See every call summarized clearly. Between sessions, get a complete picture of who called, why they reached out, and what they need, all in one place.
New client inquiries organized and ready for follow-up. Each request is captured with contact details and availability, so you can respond quickly and never lose track.
Client information captured privately and securely. Build your contact list automatically as new callers reach out, with all the details you need for follow-up.
How It Helps Your Business
Real scenarios where our AI receptionist saves you time and money
First-Time Callers Who Need Extra Care
Someone calling a therapist for the first time is often nervous, unsure, or emotional. Your answering service creates a safe, supportive first impression. It gathers their information gently, answers basic questions about your practice, and assures them you'll be in touch soon.
Existing Clients Scheduling Sessions
Your current clients need a simple way to book their next appointment or adjust their regular time. Your answering service handles these requests efficiently while maintaining the warm, professional tone they expect from your practice.
Callers in Distress
When someone calls expressing significant distress, your answering service responds with calm compassion. It can provide crisis resources like the 988 Suicide & Crisis Lifeline and immediately alerts you about the call, so you can follow up appropriately.
Cancellations and Schedule Changes
Life is unpredictable, and clients sometimes need to reschedule. Your answering service handles these calls with understanding, captures their new availability, and sends you the details. No judgment, no frustration, just helpful support.
Frequently Asked Questions
Everything you need to know about our AI receptionist
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